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Thursday, July 30, 2020 | History

1 edition of Evaluation of reference services found in the catalog.

Evaluation of reference services

Carolynn Robertson

Evaluation of reference services

a selective bibliography

by Carolynn Robertson

  • 213 Want to read
  • 27 Currently reading

Published by Library Documentation Centre, National Library of Canada in Ottawa .
Written in English

    Subjects:
  • Reference services (Libraries) -- Evaluation -- Bibliography.

  • Edition Notes

    English and French.

    Other titlesL"évaluation des services de référence.
    Statementcompiled by Carolynn Robertson = L"évaluation des services de référence : une bibliographie sélective / compilée par Carolynn Robertson.
    ContributionsNational Library of Canada. Library Documentation Centre.
    The Physical Object
    Pagination5 p.
    ID Numbers
    Open LibraryOL18898119M

      Learn About: Criteria used to evaluate print and Internet information resources, differences between print and Internet resources, characteristics of scholarly vs. popular periodicals, and the scholarly publication cycle.. Evaluating information sources is a important part of the research process. Not all information is reliable or true, nor will all information be suitable for your paper or.   Reference Service Evaluation. J (which could take the form of books, periodicals, databases, etc.) or knowledge of where to next seek information. This percentage was decided on by the library director in collaboration with the board. In order to determine where the reference success is in relation to that number, a survey journal.

    EVALUATION IS PART OF THE FABRIC OF THE WILLIAM AND FLORA HEWLETT Foundation. It is referenced in our guiding principles. It is an explicit element of our outcome-focused grantmaking. And evaluation is practiced with increasing frequency, intensity, and skill across all programs and several administrative departments in the Foundation. Evaluation of Reference Services (Book Review) - CORE Reader.

    Arminio, J., & Creamer, D.G. (). What quality supervisors say about quality supervision. College Student Affairs Journal, 21(1), Barr, M.J., and Associates. Types of Reference and Information Service: The emergence of the internet extends the reference librarian's ability to provide diverse and complex services and potentiality to show their real professional expertise to meet the demand put on them. a) James I Wyer Theories: In considering the scope of reference services, James I Wyer proposed three theories of reference service i.e conservative.


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Evaluation of reference services by Carolynn Robertson Download PDF EPUB FB2

Overview of Evaluation. The Whole Shebang--Comprehensive Evaluation of Reference Operations. The Hidden Agenda in the Measurement and Evaluation of Reference Service, Or, How to Make a Case for Yourself.

Tailoring Measures to Fit Your Service: A Guide for the Manager of Reference Services. Evaluation of Reference Services book.

Evaluation of Reference Services. DOI link for Evaluation of Reference Services. Evaluation of Reference Services book. By Linda S Katz. Edition 1st Edition. First Published eBook Published 18 October Pub.

location New York. Imprint by: To make sure these library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services.

Paperback, pages Published January 1st by American Library Association/5. Reference Assessment and Evaluation provides practical tips and clear examples on assessing and evaluating several diverse aspects of reference services.

This book discusses in detail case studies from various colleges and universities on wide-ranging issues such as virtual reference evaluation, merging reference desks, peer evaluations, library instruction, and staff development.

Overview of Evaluation The Whole Shebang--Comprehensive Evaluation Evaluation of reference services book Reference Operations The Hidden Agenda in the Measurement and Evaluation of Reference Service, Or, How to Make a Case for Yourself Tailoring Measures to Fit Your Service: A Guide for the Manager of Reference Services Definitions for Planning and Evaluating Reference Services III.

Format: Whether at the desk, on the phone, or online, good reference services are often the keys to winning the hearts and minds of library customers. With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.

Through proven techniques and case studies, Whitlatch. In today's changing information environment, evaluation of reference service must be an ongoing process in order to understand how the service is used, viewed, and accepted by users, and this evaluation must be an integral part of reference service.

Library reference service is a complex operation consisting of numerous interacting components. Description: Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion.

The book addresses its subject matter via. Reference Service Evaluation: Embedded Librarians in Online Courses. Introduction Allen and Seaman report that “thirty-one percent of students in institutions of higher education in the US take a course online” and the Association of College and Research Libraries asserts that “online students should be provided with as much information literacy instruction and support as on-campus.

A brief slideshow looking at techniques for evaluating reference services in a library Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.

If you continue browsing the site, you agree to the use of cookies on this website. Evaluation of Reference Services 1st Edition by Linda S Katz (Author) ISBN ISBN Why is ISBN important.

ISBN. This bar-code number lets you verify that you're getting exactly the right version or edition of a book Cited by: The decisions as to whether or not to regard a given book as a reference book will sometime different from library to library.

The checklists for evaluation of reference sources are more or less same for all types of work. They can be applied to all sources with slight modification. Question: Due to budget cuts, my library is looking closely at the reference there any policies or guidelines for evaluating reference collections, especially in light of print and paid database resources.

Answer: While ALA does not have a collection development (or evaluation) policy for the reference collection, we do have various guidelines to help you create your own policy.

In evaluating a reference book, you can ask yourself if you are familiar with the author’s name and if that person is an authority in the field. Sometimes an agency with a good reputation sells the use of its name and ends up on a lower quality item, so be alert. Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries.

It also discusses what really happens Cited by: 4. An understanding of the parts of a book and the purpose of each part is important background for a discussion of the specific criteria for evaluating reference books. This section wil l present the parts of a book and the next section will cover the criteria for evaluating reference books.

Evaluation of Reference Services View larger image. By: Linda S Katz. Sign Up Now. Already a Member. Book Details Book Quality: Publisher Quality Book Size: Pages ISBN Related ISBNs:Publisher: Taylor and.

Summary: To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services.

Whitlatch's library-tested tools will make it easy to determine what is working and what is not in the reference department.

Whether at the desk, on the phone, or online, good reference services are often the keys to winning the hearts and minds of library customers. With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of s: 1.

reference services. Evaluation Process. This plan suggests how to collect data to make decisions about providing reference services at the Biomedical Library. It is organized in four stages as described in the figure on page 2. Before any plan is implemented, this should be discussed by staff at a Reference.

This bibliographic essay discusses a variety of items from the literature on the evaluation of reference services and reference personnel.

A model for the evaluation process is presented on which the literature review is based. (Contains 48 references.) (LRW).This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly .Reference Services Definition Reference service is the supreme and ultimate function of the library.

This is infact the hub of all library activities. Reference service is sometimes referred to as ‘reference and information services’ or ‘reader services’. According to A.B. Kroeger – Reference service as “assistance in the use of resources of the library”. According .